{"id":4685,"date":"2020-03-11T10:57:13","date_gmt":"2020-03-11T09:57:13","guid":{"rendered":"https:\/\/www.neo-messtechnik.com\/hestia\/?page_id=4685"},"modified":"2025-12-09T15:31:59","modified_gmt":"2025-12-09T14:31:59","slug":"support","status":"publish","type":"page","link":"http:\/\/www.neo-messtechnik.com\/en\/support","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div id=\"ContactUs\" class=\"vc_row wpb_row vc_row-fluid  animate_onoffset row-dynamic-el section-style     wpb_animate_when_almost_visible wpb_fadeInUp fadeInUp \" style=\"background-repeat: no-repeat; \" ><div  style=\"position: absolute;top: 0;\"><\/div><div class=\"container  dark\"><div class=\"section_clear\">\n\t<div class=\"vc_col-sm-12 wpb_column column_container \" style=\"\" data-animation=\"none\" data-delay=\"\">\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"vc_custom_heading vc_custom_1584992661415 wpb_content_element\" ><h2 style=\"text-align: center\" >FREE SUPPORT HOTLINE<\/h2><\/div>\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\" >\n\t\t\t<p>Customer orientation is our promise. Therefore we offer a free support hotline. In addition we offer maintenance contracts for system business projects with extended services for our customers like defined reaction times, spare part availability etc.<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><strong>+43 2642 20301<\/strong><\/h3>\n<h3 style=\"text-align: center;\"><a href=\"mailto:support@neo-messtechnik.com\"><strong>support@neo-messtechnik.com<\/strong><\/a><\/h3>\n\n\t\t<\/div> \n\t<\/div> <div class=\"vc_btn3-container vc_btn3-center vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-modern vc_btn3-color-warning\" href=\"https:\/\/neomesstechnikgmbh.freshdesk.com\/support\/tickets\/new\" title=\"Ticket\" target=\"_blank\">Submit Ticket<\/a><\/div>\n\t\t\t<\/div> \n\t<\/div> \n<\/div><\/div><\/div><div id=\"Downloads\" class=\"vc_row wpb_row vc_row-fluid  animate_onoffset row-dynamic-el standard_section     wpb_animate_when_almost_visible wpb_fadeInUp fadeInUp \" style=\"\" ><div  style=\"position: absolute;top: 0;\"><\/div><div class=\"bg-overlay\" style=\"background:rgba(255,221,0,0.8 );\"><\/div><div class=\"container  dark\"><div class=\"section_clear\">\n\t<div class=\"vc_col-sm-4 wpb_column column_container centered_vertical \" style=\"\" data-animation=\"none\" data-delay=\"\">\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"wpb_content_element block_title column_title inner-simple \"><h2 class=\"h1\">NEO Download Area<\/h2><\/div><div class=\"codeless_separator\" style=\" height:2px;  margin-top:-15px;  margin-bottom:20px; \"><span class=\"separator\" style=\" width:70px;  background:#ffdd00;  left:0; height:100%; position:absolute;\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\" >\n\t\t\t<p>Access and Download the latest files and much more insight of the NEO universe of Power Quality Analysis:<\/p>\n<ul>\n<li>Software<\/li>\n<li>Operating Manuals<\/li>\n<li>Technical Reference Manuals<\/li>\n<li>Brochures<\/li>\n<li>Datafiles<\/li>\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div> \n\t<\/div> \n\n\t<div class=\"vc_col-sm-4 wpb_column column_container centered_col centered_vertical with_overlay using_bg with_padding \" style=\" background-color: rgba(245,245,245,0.85);  background-image: url(''); padding:4%\" data-animation=\"none\" data-delay=\"\">\n\r<div class=\"overlay\" style=\" background-color: rgba(245,245,245,0.85); \"><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"vc_btn3-container vc_btn3-center vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-modern vc_btn3-color-grey\" href=\"https:\/\/www.neo-messtechnik.com\/downloads\" title=\"Downloads\">Member Login &amp; Downloads<\/a><\/div>\n\t\t\t<\/div> \n\t<\/div> \n\n\t<div class=\"vc_col-sm-4 wpb_column column_container centered_vertical \" style=\"\" data-animation=\"none\" data-delay=\"\">\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"wpb_content_element media_align_left media media_el animate_onoffset \"><div class=\"media_wrapper\" ><img decoding=\"async\" src=\"https:\/\/www.neo-messtechnik.com\/wp-content\/uploads\/2020\/06\/Picture1.png\" alt=\"Alt Text\" class=\"type_image animated fadeInLeft alignment_left\" \/><\/div><\/div>\n\t\t\t<\/div> \n\t<\/div> \n<\/div><\/div><\/div><div id=\"Calibration\" class=\"vc_row wpb_row vc_row-fluid  animate_onoffset row-dynamic-el section-style     wpb_animate_when_almost_visible wpb_fadeIn fadeIn \" style=\"background-color: #ffffff; \" ><div  style=\"position: absolute;top: 0;\"><\/div><div class=\"container  dark\"><div class=\"section_clear\">\n\t<div class=\"vc_col-sm-12 wpb_column column_container \" style=\"\" data-animation=\"none\" data-delay=\"\">\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"vc_custom_heading wpb_content_element\" ><h2 style=\"font-size: 38px;color: #222222;line-height: 44px;text-align: left\" >Calibration<\/h2><\/div><div class=\"codeless_separator\" style=\" height:2px;  margin-top:-15px;  margin-bottom:20px; \"><span class=\"separator\" style=\" width:70px;  background:#ffdd00;  left:0; height:100%; position:absolute;\"><\/span><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\" >\n\t\t\t<p>The NEO R&amp;D center is equiped with the most advanced calibration and testing equipment (Omicron, Fluke, Rohrer, etc.). Before your NEO data acquisition system is delivered, it is calibrated. Detailed calibration reports for your measurement system are included in the scope of delivery or can be requested at anytime.<\/p>\n<p>It is recommended to calibrate your instrument at regular intervals. The standard norm across nearly every industry is annual calibration. In addition to extensive calibration and adjustment service we also carry out rigorous inspections that range from product functionality to sensors and accessories. This is atype of service only manufacturers can provide.<\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\" >\n\t\t\t<p>We offer the following calibration services:<\/p>\n<ul>\n<li><strong>Manufacturers Certificate:<\/strong> Instrument Calibration, Power Calibration, Power Quality Calibration, Current Sensor Calibration,\u00a0\u00a0 Banwidth Calibration up to 150kHz<\/li>\n<li><strong>Accredated ISO Certificate<\/strong> (ISO17025, AKD\/\u00d6KD) together with our partners: Instrument Calibration, Power Calibration, Current Sensor Calibration<\/li>\n<\/ul>\n<p><strong>On-Site Calibration<br \/>\n<\/strong><\/p>\n<p>All manufacturers certificates also can be issued directly on-site. This is especially useful for permanent installations or to reduce down-time.<\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_content_element media_align_left media media_el animate_onoffset \"><div class=\"media_wrapper\" ><img decoding=\"async\" src=\"https:\/\/www.neo-messtechnik.com\/wp-content\/uploads\/2020\/05\/omicron_web.png\" alt=\"Alt Text\" class=\"type_image animated fadeInLeft alignment_left\" \/><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_custom_heading wpb_content_element\" ><h2 style=\"text-align: center\" >TOTAL CARE PACKAGE<\/h2><\/div>\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\" >\n\t\t\t<p>The total care package for your measurement instruments will cover:<\/p>\n<ul>\n<li>Annual Calibration of instruments and sensors<\/li>\n<li>Warranty Extension<\/li>\n<li>Fast turn around times<\/li>\n<li>On-Site or In-House Services<\/li>\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_custom_heading wpb_content_element\" ><h2 style=\"text-align: center\" >WARRANTY EXTENSION<\/h2><\/div>\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\" >\n\t\t\t<p><strong>HIGH QUALITY allows LONG WARRANTY<\/strong><\/p>\n<p>Neo uses proven components only which has been used for most-demanding applications all over the globe. All materials used are internationaly recognized brands which in addition will be regularly be audited.<br \/>\nNeo provides one of the best warranties in the business. 2 year warranty not only applys on the OEM instrument but also on sensors and accessories. This included warranty can be extended with more years and on-site warranty services.<\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_custom_heading wpb_content_element\" ><h2 style=\"text-align: center\" >SERVICE AND REPAIR<\/h2><\/div>\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\" >\n\t\t\t<p>The team of NEO Messtechnik performs any kinds of repairs to your system to assure a safe and proper operation in the future. Long-spare part availability and Upgrade options is one of our contributions to ensure low-resource usage. For information regarding service and repairs please contact your local distributor first or NEO Messtechnik directly.<\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div><\/div>\n\t\t\t<\/div> \n\t<\/div> \n<\/div><\/div><\/div><div id=\"Training\" class=\"vc_row wpb_row vc_row-fluid  animate_onoffset row-dynamic-el section-style     wpb_animate_when_almost_visible wpb_fadeIn fadeIn \" style=\"background-color: #ffffff; \" ><div  style=\"position: absolute;top: 0;\"><\/div><div class=\"container  dark\"><div class=\"section_clear\">\n\t<div class=\"vc_col-sm-12 wpb_column column_container \" style=\"\" data-animation=\"none\" data-delay=\"\">\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"vc_custom_heading wpb_content_element\" ><h2 style=\"font-size: 38px;color: #222222;line-height: 44px;text-align: left\" >Training<\/h2><\/div><div class=\"codeless_separator\" style=\" height:2px;  margin-top:-15px;  margin-bottom:20px; \"><span class=\"separator\" style=\" width:70px;  background:#ffdd00;  left:0; height:100%; position:absolute;\"><\/span><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\" >\n\t\t\t<p>While designing the user-interface of our products our goal is to make it as user friendly and intuitive as possible. Nevertheless we offer various training possibilities in addition to all documentation such as technical manuals and training manuals:<\/p>\n<ul>\n<li><strong>On-Site Training<\/strong><br \/>\nPerfect for groups and hands-on training directly at customers&#8217; projet site<\/li>\n<li><strong>In-House Training<\/strong><br \/>\nPerfect for hands-on training in our lab with different DUT\u2019s such as motors, transformers etc.<\/li>\n<li><strong>Remote Training<\/strong><br \/>\nPerfect for quick trainings or special measurement applications at remote locations<\/li>\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\" >\n\t\t\t<p>In the meantime we highly recommend to look into the NEO Power Quality Blog.<\/p>\n\n\t\t<\/div> \n\t<\/div> <div class=\"wpb_content_element media_align_left media media_el animate_onoffset \"><div class=\"media_wrapper\" ><img decoding=\"async\" src=\"https:\/\/www.neo-messtechnik.com\/wp-content\/uploads\/2021\/01\/Challenges-3-1.png\" alt=\"Alt Text\" class=\"type_image animated fadeInLeft alignment_left\" \/><\/div><\/div><div class=\"vc_btn3-container vc_btn3-center vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-modern vc_btn3-color-grey\" href=\"https:\/\/www.neo-messtechnik.com\/neo-power-quality-blog\" title=\"The NEO Power Quality Blog\">The NEO Power Quality Blog<\/a><\/div><\/div><\/div><\/div><\/div>\n\t\t\t<\/div> \n\t<\/div> \n<\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"FREE SUPPORT HOTLINE Customer orientation is our promise. Therefore we offer a free support hotline. In addition we offer maintenance contracts for system business projects with extended services for our customers like defined reaction times, spare part availability etc. &nbsp; +43 2642 20301 support@neo-messtechnik.com Submit Ticket NEO Download Area Access and Download the latest files [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4685","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Support &amp; Calibration Services | NEO Messtechnik<\/title>\n<meta name=\"description\" content=\"Free hotline, ISO-certified calibration, on-site training, and more: Access downloads and submit support tickets. 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